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Repair and Restoration Shop Manager

Schmitt Music Brooklyn Center | Brooklyn Center, MN

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The Repair and Restoration Shop Manager will oversee the activities of company owned repair shops and our piano rebuild department. They will also enforce our Core Values with independent repair shops we work with.

Supervisory Responsibilities:

  • Lead, manage and hold your team accountable to their roles and responsibilities (LMA).
  • Oversees the daily workflow and schedules of shops and departments.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.
  • Duties/Responsibilities: Negotiate prices with customers when we are buying a private party Steinway.
  • Set the pricing on Steinways that are traded in based on the rebuilding expenses.
  • Decide where rebuilds will be sent for completion.

Communication with customers about estimates, completion updates and payment.

  • Orders parts and supplies for the shops and departments.
  • Maintains our quality standards for repairs and playing condition of our BTR instruments before they go to our customers.
  • Develops and maintains inventory databases for parts and supplies.
  • Schedule a Schmitt Music vetted piano technician to evaluate, photograph and document Steinway piano rebuild inquiries.
  • Negotiate prices with customers when we are buying a private party Steinway.
  • Once the estimate for required repairs is complete send then a written proposal to sign and send their 50% deposit.
  • Set the cost pricing on Steinways that are traded in based on the rebuilding expenses.
  • Decide which shop rebuilds will be sent for completion.
  • Collaborates with School Services and our Educational Representatives on instrument turnaround time expectations.
  • Collaborates with the Logistics/Supply Chain Manager to maximize efficiency in the delivery of pianos and instrument repairs so that they are delivered on time to our customers internal and external.
  • Implement and integrate EOS throughout your areas of responsibility while using all the EOS tools available.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Proven repair and restoration skills.
  • Excellent interpersonal and customer service skills.
  • Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills with the ability to effectively train others.
  • Proficient with Microsoft Office Suite or related software, as well as inventory software.

Education and Experience (preferred):

  • Repair trade school or related field with coursework in band, orchestra and percussion repair.
  • Steinway rebuild experience or ability to learn.
  • At least five years of repair shop experience preferred.
  • Two years of management experience preferred

Physical Requirements:

  • Prolonged periods of standing at a desk or workbench and working on a computer.
  • Must be able to lift to 65 pounds at times.
  • May be asked to travel to visit different company locations or affiliate repair shops.

Our company hiring procedures are outlined below:

Step One: Complete the application form and submit with your resume and one letter of recommendation

Step Two: By completing and sending your application materials, you are granting us permission to send you a link to an online survey which must be completed before the interview process begins.

Step Three: When your application materials are received and reviewed, you will be contacted for a telephone interview.

Step Four: A personal interview will be conducted

Please fill out the application (choose online or PDF form below), and you will hear from us soon!

To apply, you will need to fill out the Schmitt Music Employee Application, and submit your résumé, and at least one letter of recommendation.
Please use our ONLINE APPLICATION FORM or download and print the PDF application, and mail your completed form, résumé and letter of recommendation to:

Schmitt Music
2400 Freeway Blvd.
Brooklyn Center, MN 55430